We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Mercy has a long history of producing industry-leading innovation and constantly seeks new / improved ways to serve its and other IDNs’ hospital operations needs. Through its creation of ROi (supply chain services), MTS (IT support), Mercy Virtual (virtual care services), and others, Mercy has led the way in commercializing services outside of traditional patient care. The Innovation and Product Development group is dedicated to expanding those capabilities within existing businesses and creating new offerings through a structured, creative process.
The Executive Director - Innovation & Product Development (Mercy Virtual) is the senior level operational leader for Product Development within Mercy’s high-growth Virtual business and is responsible for the development, implementation, coordination, training and leadership (administrative/organizational, and financial) of all departmental administration.
This position is responsible for disseminating knowledge to leadership for shaping strategic and operational decisions. Key to this role is efficient and effective communication between department leaders to ensure that Mercy meets the highest standards for speed, safety, effectiveness and quality in a manner that enhances the reputation of the organization. The position leads and directs the work of others engaged in product development. S/he will conduct complex data analysis from disparate data sources to generate confidential business intelligence and must be adept at conveying complex information in ways that those who are involved in the business can clearly understand. S/he must be able to support recommendations and engage in thoughtful discussions with internal and external leader and will have responsibility for educating the organization on performance, anticipated future trends, and impact of market/regulatory changes.
This role will oversee agile, self-organizing teams of professionals to accomplish the work needed by Mercy Virtual. An individual in this role will need to be detail-oriented, articulate, big-picture thinker, possess strong analytical skills, have significant statistical and data analytics experience, high emotional intelligence, able to work in ambiguous situations, work well in team and independent environments, adaptable, and can relate and communicate well with technical and non-technical people.
Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Education: Bachelor’s degree in related field
Ten (10) years of experience in health care and/or medical product market analysis.
Five (5) years of experience in virtual medicine, telemedicine, healthcare IT, healthcare analytics, or technology-enabled healthcare services product development.
Experience with product development, application development, statistics, data analytics, business intelligence, and generating unique data-driven business recommendations.
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.