Mercy Health

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Field Representative III

Field Representative III

Requisition ID 
Position Type 
Full Time
US-MO-Saint Louis

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

The Field Account Rep 3 (FAR-3), under the direction of the Executive Director, Strategic Customer Relations, is responsible for creating an exceptional account management experience for large accounts, IDNs and collaborative networks.


Customer Relationship Management – The FAR-3 position is responsible for:

  • Developing strategic relationships with VP/Directors of Supply Chain, along with other key service line leaders, including Pharmacy, PeriOperative, Cardiology, Radiology, Laboratory, Nursing and roles with responsibility for Purchased Services.
  • Presenting opportunities for optimized value, via methods such as tier optimization, substitutions/utilization projects, and through ROi’s breadth of products.
  • Ensuring issue resolution for ROi customers, either directly or by leveraging ROi’s Member Services team, in order to ensure an exceptional customer experience
  • Lead and/or participate in customer’s supply chain or value analysis committees as defined by the customer
  • Lead business reviews with customers on a cadence as defined by the customer


Goals - Responsible for achieving revenue/savings targets for ROi customers, optimizing ROi’s penetration within the customer. Role represents the breadth of ROi’s offerings, including – but not limited to – GPO, MIDS, ROi Workforce Solutions, IV Compounding, and Custom Procedure Solutions


Data/Reporting/Tools – FAR-3 is responsible for ensuring that documentation is accurate in ROi software/tools, such as Salesforce, MAP reporting, Collaboration Portal and any other systems related to customers within FAR-3’s breadth of responsibilities. Role must ensure that customers are receiving standard and custom reporting in order to meet objectives defined by ROi and customer.       


Other - Performs other work duties as assigned.


Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


Required Qualifications
Education: Bachelor’s Degree
Experience: Ten years experience in health care supply chain  

Other Skills and Knowledge: Ability to cultivate relationships with ROi existing and prospective customers, project management, presentation skills, collaborative leadership, strong financial acumen, articulate communication skills, ability to interpret and analyze large volumes of data, can work independently, remotely and on-site at customer locations as needed


We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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