Mercy Health

Returning Candidate?

Salesforce Administrator

Salesforce Administrator

Requisition ID 
Position Type 
Full Time
GPO Operations &Contract Admin
US-MO-Saint Louis

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

Salesforce Administrator to act as a primary resource by providing ongoing support, maintenance and configuration for the existing ROi Salesforce platform.  This includes building applications, objects and fields, data management, core support functions, data analysis, enforcing data standards, sustaining user adoption and training.


  • Act as a subject matter expert to participate in business discussions relating to new functionality, system solutions or other broadly scoped initiatives.
  • Configure Salesforce, including custom objects and fields, page layouts, reports and dashboards, profiles and sharing rules, triggers, workflows and approval processes.
  • Develop and maintain reports and dashboards.
  • Help develop and operate quality metrics to ensure the highest level of quality and consistency.
  • Provide first-level support to teams across the department including user administration, issue identification and issue resolution.
  • Manage data migration to/from Salesforce.
  • Evaluate, recommend and implement third party solutions and app exchange packages based on business request or project needs.
  • Troubleshoot and problem solve the issues related to Salesforce environment and app exchange application.
  • Lead efforts to develop training materials and deliver training to internal teams and users to expand use of Salesforce to optimize sales productivity and effectiveness resulting in enhanced user knowledge and competency.
  • Assist in the creation of user documentation and maintain ongoing system change documentation.
  • Assist with data maintenance through ongoing data analysis, data deduping and cleanup activities.
  • Develop positive working relationships with ROi’s contracting, sales, customer service and technology teams.



Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


  • 2+ years of Salesforce Administrator Experience
  • Working knowledge of including but not limited to:
    • Complex Reporting and Dashboard creation.
    • Implementation of Custom Applications.
    • Implementation of Profiles, Permission Sets, and Sharing Rules.
    • Ability to create complex formulas
    • Triggers.
    • Experience in building automation and workflows with Flow and Process Builder
    • Experience in writing Validation Rules.
    • Experience in both Classic and the Lightning Experience.
  • Bachelor’s degree, or in lieu of degree, substantial equivalent experience in business, supply chain management, customer relationship management or related fields.
  • Excellent communication skills (written and oral) and demonstrate compassionate human relations skills.
  • Familiarity with AGILE.
  • Ability to resolve issues with minimal oversight, natural problem-solving abilities.
  • Ability to establish and maintain effective working relationships with end users and stakeholders.
  • Experience debugging, including Apex triggers and classes, Process Builders, and Flow.



We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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