Mercy Health

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Supv - CPS Quality Assurance

Supv - CPS Quality Assurance

Requisition ID 
Position Type 
Full Time
Quality Assurance Regulation

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

Responsibilities include the complete supervision of day to day Quality Assurance processes that take place in the custom surgical pack manufacturing operation (CPS). The CPS Quality Assurance Supervisor will train and provide guidance and supervision to other Quality Assurance team members on both the first and second shifts. Continual review of the Custom Pack Solutions (CPS) division (as it relates to Quality and Regulatory objectives) is required to ensure that the department is in compliance with all applicable regulations at all times. Collaboration with other department leaders and managers is essential to ensuring that production and quality work together to meet company-wide goals.
The CPS Quality Assurance Supervisor will report to the Manager of Quality and Regulatory Affairs and will provide supervision and oversight to all CPS Quality Assurance staff.  
Other responsibilities include gathering quality and production data from multiple sources and compiling the information for routine reporting and evaluation using statistical techniques. Management of Quality Concerns, customer complaints, and the sterilization program is required. Project management including sterilization validation and other product and process validations is also required.




Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


  • Associates Degree from an accredited College institution.  
  • Three years of experience in a Quality Assurance setting 
  • American Society of Quality, Certified Quality Auditor  


We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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