Mercy Health

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Member Account Resolution Spec

Member Account Resolution Spec

Requisition ID 
Position Type 
Full Time
GPO Operations &Contract Admin
US-MO-Saint Louis

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications


Under direct supervision of the Integrated Sourcing Solutions Services Manager, the Member Account Resolution Specialist will

  • Follow Quality Improvement techniques to investigate root cause
  • Facilitate the process, priority, communication, and resolution of all commercial member issues
  • Maintain and track the issues on the Member Issues Log 4) Facilitate the communication between member and ISS regarding price discrepancies for all members
  • Establish Action To Prevent Recurrence
  • Facilitate the development or enhancements to Standard Operating Procedures (SOPs)


Commercial Member Issues

  • Prioritize requests
  • Provide ISS with Member Issue Form and request completion from team
  • Record issues and root cause on Member Issues Log
  • Communicate resolution to Members

Internal Activities

  • Work with Sourcing to see if corrective action is part of existing SOPs/training
  • Develop/Enhance Work Instructions, SOPs
  • Train Personnel on new SOPs and Work Instructions

Price Discrepancy Resolution

  • Prioritize requests
  • Coordinate the CSC and GHX price discrepancy files with Purchasing
  • Provide ISS with Price Discrepancy Form and request completion from team
  • Record issues and root cause on the Price Discrepancy Log
  • Communicate resolution to Item Content and Purchasing
  • The Data Quality Coordinator will perform all duties and responsibilities in a manner consistent with maximizing service and quality, minimizing costs and integrating individual department goals with ROi objectives.
  • The Data Quality Coordinator performs duties and responsibilities in a manner consistent with our mission, values, and ROi Service Standards.


  • Improving Processes: Brings creative ideas to the workplace; demonstrates good judgment about which creative ideas will work.
    Customer Support & Consulting: Able to relate the company’s products and services to assist in developing strategies that are customer-centric.
  • Tools & Technology: Incorporate the use of technology into daily work life to improve own efficiency.
  • Negotiating and Contracting: Finds common ground to accommodate the conflicting needs and wants of different stakeholders.
  • Managing Projects: Effectively leads project teams to achieve goals and provides deliverables.
  • Optimize Relationships: Seeks to understand others by noticing and responding to nonverbal behavior.

As part of the ROi ISS Operations Team, the Member Account Resolution Specialist works directly with ISS Executive Directors and Managers within the Group Purchasing Organization (GPO) as well as with the Contract Administration Team, Vendors and ROi members. Success in this role is achieved in large part through quality, productivity and customer satisfaction.



Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


Education: •Bachelor's degree or above
Certifications: •Six Sigma Certification or pursuing Certification
Other: •Outstanding communication skills (both written and verbal) •Excellent PC skills and system skills; proficient in Excel and Word •Accurate, detailed and organized •Strong analytical and problem solving skills •Adaptable, strong team player with outstanding interpersonal skills •Ability to prioritize workload to meet deadlines; self-motivated with a sense of urgency  


We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.



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