Mercy Health

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Product & Content Spec II

Product & Content Spec II

Requisition ID 
Position Type 
Full Time
Technology &Business Solutions
US-MO-Saint Louis

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


Responsibilities and Qualifications

Reporting through the Manager- Content Services to the Vice President, Technology, Information, and Business Solutions, the Product Specialist II is responsible for creating, researching, managing and auditing critical data elements within the ROi and Mercy tool suite to ensure that supply chain systems content is accurate, timely, actionable, as well as clinically
acceptable. The supply chain consists of systems that support the ordering, distribution, conversion and consumption of Medical Surgical and Pharmaceutical products, but is also considerate of downstream systems impact. ROis ability to effectively manage supply chain operations is dependent on reliable and consistent data content. Maintaining a high standard of data integrity is crucial to the success of this role

This role interacts with all levels of clinical, supply chain, and operations personnel to solicit and build consensus around our approach to data management and establish data standards. The person in this role will need to leverage their product knowledge to both communicate to
clinicians and materials management personnel as well as speak to technical personnel to ensure that we are building content valuable to our customers while continuing to optimize our available tools and processes to improve and continually enhance the value of the product
information available.

The ideal candidate for this job would have experience in a clinical or materials setting, ideally an operating room or central stores, and have extensive knowledge of all manner of products both in what the product is and what it would be used for. In addition, the candidate needs to
have some skills with regard to Microsoft products, such as Excel. Additional experience in the area of Lawson, managing data structures, tables, etc would be ideal. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.


SC System Data Integrity- Ensure supply chain systems data integrity and accuracy by providing functional leadership and support for supply chain systems data content, with special emphasis on product content. Aspects of this will include:

  • Leveraging all available systems, tools and resources to optimize the content made available within the supply chain tools suite,
  • Identifying new approaches and sources for content research and documenting those sources,
  • Creating, researching, managing and auditing critical data elements within the supply chain tool suite to ensure that systems content is accurate, timely, actionable, as well as clinically acceptable,
  • Working with reporting and modeling experts to design and setup system and data driven audits of system content, both within the system and between systems,
  • Working with manufacturers, distributors, and industry contacts to correct and improve supply chain content.


Customer Service- Utilize exceptional customer service skills to seek out customer feedback and build consensus on end user expectations and data integrity standards, which includes:

  • Working with key clinical and operations stakeholders to develop mutually agreed upon data management processes, establish enterprise accepted data standards, and training to ensure best practices are being applied consistently,
  • Regularly communicating with all layers of customers to provide visibility to data management practices and provide ongoing opportunities for customer feedback,
  • Effectively managing customers, vendors, IT staff and other members staffs expectations around projects and issue resolution.


Project Management- Utilize project management principles to manage multiple projects and reports with various, and often conflicting priorities, through well executed communication, timely progress updates and appropriate stakeholder/customer management, which includes:

  • Understanding and appropriately utilizing project management tools to coordinate effective resource deployment, facilitate project task visibility and complete projects in a timely fashion,
  • Managing customers in a professional, customer first manner applying professional issue resolution skills and remaining ever cognizant of the voice of the customer, and
  • Proactively manage leadership and customer expectations through the establishment of regular and informative communications to ensure project success and agreed upon outcomes.


Application Support- Provide day to day maintenance and management of content being created within MMIS systems, which includes

  • Being accountable for the set-up and the ongoing maintenance of all content being created within the supply chain tools suite,
  • Monitoring data integrity based on established parameters and takes appropriate steps to achieve exceptional data integrity, timely data input, and meet expected service levels,
  • Working directly with IT resources to resolve user calls and system issues,
  • Performing all necessary data manipulation required to incorporate other systems data into Materials Management Information Systems, and
  • Being able to download information into Microsoft Access and Excel to prepare for loading into supply chain tools


Product Conversions- Provide day to day support and coordination of consolidation and conversion work efforts on a project by project basis, which includes

  • Working with suppliers, end users, and customers to ensure data being built in the supply chain tool suite is being built correctly, appropriately and strategically to support current and future initiatives,
  • Working with internal IT staff in planning data conversion activities,
  • Proactively seeking out customer feedback to ensure the information we are providing is meeting its originially established business purpose, and
  • Communicating with all customers in a timely and respectful fashion to ensure everyone is aware of any impactful content changes or conversion activities prior to the activity being implemented.


Other Duties- This position will perform other duties as assigned by their direct leader or the Vice President- Integrated Business Solutions, which may include, but be limited to:

  • Generating system reports as requested by management or leadership
  • Providing support and statistical information, or
  • Any other application related duty as assigned


Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


Experience: Three or more years experience in a clinical or health care supply chain setting, plus extensive knowledge of clinical products and how they are used.

Other skills & knowledge: Basic knowledge of material and resource management accepted practices and how the materials management information system functions to meet these practices. Analytic minded person with the ability to provide high level technical support and problem resolution to field team members. Must be available to travel 5% to ROi member facilities. Must have strong communication skills (written, oral and compassionate human relation skills) with the ability to communicate in a manner that puts non-technical, non-clinical staff at ease. Ability to work collaboratively with diverse groups. Excellent team player. Attention to detail and ability to handle confidential information. Strong issue resolution skills and ability to effectively handle conflict. Must be able to manage multiple, complex projects simultaneously in a high-pressure environment. Knowledge of spread sheets, data development, and word document applications. Will be expected to support and / or be knowledgeable of the ROi tool suite.

Education: Bachelors degree in Business Administration, Nursing, Data Management or Information Systems
Not Appl Minimal Occasional Frequent Continuous
( < 25% ) (<33%) (34-66%) (67-100%)
Hot, cold, or wet surroundings Outdoors
Exposure to hazardous chemicals
Exposure to radiation sources


We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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