Mercy Health

  • VP-Strategic Customer Relation

    Requisition ID
    Position Type
    Full Time
    Solutions & Innovation Admin
    US-MO-Saint Louis
  • Overview

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    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    The VP Strategic Customer Relations is responsible for management and oversight of the Account Implementation, Member Analytics, Account Management, Clinical Utilization, Sales and Marketing teams. This position will be accountable for managing leaders and direct sales activities including prospecting, qualifying, developing strong relationships and closing new commercial sales opportunities. Leveraging strong industry knowledge, the VP will develop relationships within the providers C-Suite and Supply Chain Leadership to develop custom solutions that take advantage of ROi’s industry leading Supply Chain platform. The VP will have a thorough understanding of health care procurement and its supporting systems, GPO industry, and the contracts and services offered by ROi and our service partners. The VP will link necessary ROi resources and engage subject matter experts and other pertinent co-workers in the achievement of individual and organizational goals.

    Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy/ROi Service Standards.

    Responsibilities and Qualifications

    1. Manage functional leaders outlined above.
    2. Establishing strategies, goals and tactics to achieve the company’s overall strategic goals and sales forecasts.
    3. Establish and develop relationships with targeted hospital systems and hospitals, gaining an understanding of strategic direction, current issues, and capability gaps to align ROi with each prospects strategy. This will involve meeting sales goals through the creation and implementation of a sales strategy and plan for the acquisition of new customers; identifying and qualifying new sales opportunities; developing plans for introducing new solutions to prospective customers; making executive level sales calls; and working with other sales and operations resources to strengthen customer relations.
    4. Work collaboratively with ROis Contracting, Operations and Finance leadership to develop RFP responses. Work with ROi departments to generate compelling value propositions appropriate for the target customer.
    5. Provide and present financial value-added market pricing and analysis to prospective customer executives.
    6. Work closely with the ROi Collaborative Solutions team and subject matter expert’s in consideration of new services and solutions, providing strategic guidance and direction.
    7. Actively participate in Senior Leadership Team meetings.
    8. Collaborate with, and leverage, Mercy’s other commercial businesses to favorably position ROi and expand ROis value proposition.



    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:



    • Minimum Bachelor’s degree, Master’s Degree preferred and or relevant experience 


    • 15+ years sales, marketing or consulting experience within the health care industry. Established relationships within the provider industry is preferred.
    • 10+ years of management responsibility.



    Other skills & knowledge: (skills, knowledge, abilities)

    • Proven ability to provide outstanding customer service and consultation
    • Proven ability to meet or exceed sales goals
    • Strong sales acumen with understanding of RFP processes
    • Ability to interact effectively with all levels of personnel, specifically C-level hospital executives
    • Ability to excel in a fast-paced, deadline-oriented environment
    • Self-motivated problem solver; approach projects, problems and issues in a logical/systemic manner; research issues to the lowest level to secure answers and resolve issues decisively
    • Effective organization and time management skills including multi-tasking and the ability to set/adapt to changing priorities
    • Successful track record of building and growing new business and profitability, closing sales and satisfying customers
    • Strong negotiation, influencing and collaboration skills
    • Executive presence with excellent verbal and written communication skills, including public speaking
    • Strong financial management with solid business acumen and judgment
    • Ability and desire to travel extensively to meet sales objectives
    • Skilled user of Excel, PowerPoint, Word and CRM package


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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