Mercy Health

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System Support Specialist

System Support Specialist

Requisition ID 
Position Type 
Full Time
GPO Operations &Contract Admin
US-MO-Saint Louis

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

Under direct supervision of the Manager, ISS Services, and guidance from the ISS Services Coordinator, the System Support Specialist has responsibility for: Operational support, data entry and integrity, troubleshooting data load errors, project management, facilitating communication with customers, and process improvement initiatives.


Improving Processes: Brings creative ideas to the workplace; demonstrates good judgment about which creative ideas will work.

Customer Support & Consulting: Able to relate the company’s products and services to assist in developing strategies that are customer centric.

Tools & Technology: Incorporate the use of technology into daily work life to improve own efficiency.

Negotiating and Contracting: Finds common ground to accommodate the conflicting needs and wants of different stakeholders.

Managing Projects: Effectively leads project teams to achieve goals and provides deliverables.

Optimize Relationships: Seeks to understand others by noticing and responding to nonverbal behavior.


Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


 Bachelors degree, or in lieu of degree, substantial equivalent experience in business, supply chain management, customer relationship management or related fields
- Strong knowledge of contract language and formats, including pricing
- Accurate, detailed and organized
- Strong analytical and problem solving skills
- Excellent PC skills and system skills; proficient in Excel and Word
- Adaptable, strong team player with outstanding interpersonal skills
- Outstanding communication skills (both written and verbal)
- Ability to prioritize workload to meet deadlines; self-motivated with a sense of urgency


We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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