Mercy Health

  • Field Representative II

    Requisition ID
    Position Type
    Full Time
    SCR Operations
    US-MO-Saint Louis
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

    Responsibilities and Qualifications

    The Field Account Rep 2 (FAR-2), under the direction of the Executive Director, Collab Solutions is responsible for ensuring a seamless transition of significant new GPO members (greater than 200 beds) to the ROi portfolio of contracts and services. Efforts are focused on establishing solid relationships, maximizing service and quality, minimizing cost, and integrating member goals with ROi objectives for successful outcomes. The Field Account Rep 1 will perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.


    Project Management – Before and during the onboarding process, the FAR-2 is responsible for preparing and maintaining the project plan to include: execution of GPO membership/services signature documents, definition of products and appropriate channels for the member to obtain them, data gathering, identification of work stream leads and key stakeholders, project kick-off events, development of project goals, future state deliverables, work plans and timelines. Appropriately triage all incoming work, understanding the dependencies between project issues, external influences and project team workload.


    GPO Implementation – Provide onsite support to seamlessly transition the member to the ROi portfolio of contracts. Develop and implement a mutually agreed upon category/contract review and supplier notification process specific to the member which may include: Prioritization of contracts, presentation of spend and savings opportunity, facilitation of product evaluations, approval process, LOC and/or GDF signatures, contract amendments and contract activation within the ROi tool.


    Account Management – Responsible for developing a collaborative working relationship with all key member stakeholders to include the member’s executive team (CEO, COO, CFO, CNO). Establish schedule for routine visits to member site(s) to maintain relationship. Visits should include: Review of contract expirations, pending contract activations, new contract/product conversion opportunities, utilization review and/or tier audit and review of any outstanding member issues or improvement opportunities, participation in value analysis and Supply Chain team meetings, compliance review and report out of savings achieved.


    Reporting- Responsible for maintaining status reports and project metrics. Track and document all contract transition activities for report out to Executive leadership and project participants.


    Systems/data – Coordinate the design and build for data flow between parties, provide training to end-user on ROi’s Member Portal, dashboard reports and other tools.


    Mercy Supply Chain Integration- Coordinate ROi resources to identify supply chain hardware/software requirements, to include completion of Bill of Materials, facilitating install, user training, physical inventories, set up of couriers and CSC distribution processes, Lawson set up and location/user build, installation of vendor credentialing software and post go-live support and troubleshooting.


    Mercy acquisitions – Participate in the due diligence/pre-acquisition phase of Mercy acquisition projects. Tasks to include: review and analysis of legacy GPO, regional group purchasing affiliations, and local agreements. Incumbent will provide data for pro forma financial impact documents, report out to cross-functional teams, obtain usage data from customers/suppliers, coordinate initial GPO cost study efforts, map current state supply chain process flows, and gather current state documents, lists and licenses. Develop transition strategy from implementation to account oversight with the appropriate Unified Supply Chain leader.


    Performs other work duties as assigned.


    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    Minimum Required Qualifications
    Education: Advanced degree or 10 years of health care supply chain experience
    Experience: Experience with project planning and coordination, two years of progressive supply chain experience, understanding of general contracting terms and conditions and a solid knowledge of all MS Office products. Health care sales or medical product knowledge a plus.

    Other Skills and Knowledge: Proficient in designing, implementing and monitoring innovative process improvement programs, excellent presentation skills, demonstrated ability to be collaborative and work in a team environment, strong communication and interpersonal skills, ability to interpret and analyze large volumes of data, ability and willingness to travel to extended periods of time, ability to manage multiple/complex tasks simultaneously.



    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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