We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Under the direction of the Sr. Managing Director, the Consultant provides tactical support to ensure that optimal patient throughput is achieved in the inpatient acute care settings with the goal of meeting cost, service, and quality objectives for the Ministry.
Responsible for the deployment of a patient flow solution for the purposes of Ministry standardization. The position is responsible for implementation of standardized patient-flow processes related to Rapid Access, Bed Placement, EVS, Patient Transport, Care Management, Nursing, Physical Medicine, Lab, Radiology, Dialysis, and Hospital based physicians.
Collaborates with operational leaders, physicians and other clinical co-workers across the ministry to optimize processes and implement analytic tools which will best meet patient flow goals. Works in a highly collaborative manner with those directly involved in patient care, Registration, Finance, TDO, MTS, EPIC and others to make operational improvements which will maximize the Ministry’s ability to serve more patients.
Collaborates with subject matter experts/consultants that are responsible for planning, designing, and implementing standardized patient flow processes across the ministry. The Consultant will accompany the team on-site at hospitals across the ministry during planning, designing, and implementation. The Consultant will conduct quarterly on-site visits post implementation with hospital leadership to ensure sustainability of process improvements.
Leads committees to ensure senior leaders stay informed and are engaged in strategic decision making. Supports standard communication channels between MTS, EPIC, and patient flow leaders to ensure long-term collaboration and optimization.
The Consultant will be accountable for the identified metrics that are applicable and appropriate for outcomes, efficiency and to ensure high levels of patient satisfaction. Metric include but are not limited to: Total # of Patient Days over GMLOS, Total # of Rapid Access Referrals, Overall Teamwork HCAHPS scores.
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
Required Education: BA; MHA or MBA preferred
Preferred Experience: Data/Opportunity Analysis, Lean, Change Management, Pro Forma Development
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.