Mercy Health

  • Vice President- Hospital Operations

    Requisition ID
    Position Type
    Full Time
    US-OK-Oklahoma City
  • Overview

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    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Under the direction of the President, the Vice President of Operations is responsible for administering and coordinating the activities of several health center department/functions, including Food and Nutrition, Laboratory, Environmental Services, Facilities Services, Pharmacy, Radiology, Respiratory Care/Sleep Lab, Rehabilitation, and EMS.

    Responsibilities and Qualifications

    As a member of the institution's Administrative team, participate with other governance, managerial and medical staff leaders in decision making.
    1.1 On an annual basis, assist with the development, implementation and evaluation of the institution's Mission, goals and strategic planning process.
    1.2 Meet as needed with the President to provide current updates on areas of responsibility.
    1.3 Represent Administration on hospital committees according to assigned schedules.
    1.4 Assume Administrative call responsibilities according to established schedules and report significant occurrences as warranted.
    1.5 Participate in the development and evaluation of hospital policies and procedures that guide and support the provision of services.
    1.6 Participate in Administrative Council and Operations Council meetings.

    Provides administrative direction to each department director, direct report, and manager to insure the effective operation of each department or function. Maintains appropriate quality control programs.
    2.1 Represents each director/direct report in the administrative approval process and ensures that all proposals are supported with the appropriate justification.
    2.2 Provides support to each director/direct report to ensure that each has the resources available to complete assigned tasks and responsibilities. Recommends space and other resource needs.
    2.3 Motivates and challenges each director/direct report to provide quality services through each of their respective departments. Challenges each director and manager to continuously assess and improve their department s performance.

    Provides administrative direction in the development and implementation of goals and objectives, business plans, and operating and capital budgets.
    3.1 Ensures each department/function participates in the annual strategic planning process by submitting goals and objectives on a timely basis.
    3.2 Reviews goals and objectives and the strategic plan on a quarterly basis with each respective person.
    3.3 Works closely with each respective individual to ensure that quality budgets are developed in a timely manner and that quarterly reports are submitted which reconcile performance against budget projections.
    3.4 Reviews all major requests for expenditures or recommends for approval based on guidelines.

    Meets regularly with Director(s), Managers, and departmental employees.
    4.1 Conducts periodic meetings with staff to access operational performance and review current issues.
    4.2 Attends respective department meetings of employees at least quarterly and maintains an accessible role.
    4.3 Makes routine rounds within each department and is available to employees.

    Evaluates the performance of each Director or direct report.
    5.1 Conducts formal performance evaluations annually on a timely basis.
    5.2 Evaluates the performance of the individual and the operation of the department/function via monthly operation and budget reports.

    Performs other tasks as assigned by the President.



    Each career at Mercy represents unique members of our caring ministry’s “body”, working together for the health and strength of the whole. To achieve our goals, we need all the parts functioning at their best and this requires the specific qualifications that you’ll bring with you:



    Education: Prefer a Master's degree.
    Experience: Minimum of five (5) years of administrative experience. Exceptional oral and written communication skills are required.


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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