Mercy Health

  • Customer Service Online Coord

    Requisition ID
    2018-771040
    Position Type
    Full Time
    Department
    Coworker Store
    Location
    US-MO-Springfield
  • Overview

    Job Template Header

     

    We’re a Little Different

     

    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  

     

    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

     

    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

    Responsibilities and Qualifications

    Responsibilities:

     

    The Customer Service Coordinator provides high-quality, quick, and accurate supply chain and user interface support for ROi customers including Mercy and other commercial entities as assigned through proactive solutions and decision-making. Assists with daily customer relationships. Assists with customer and coworker training as required with utilization of the website. Communicates changes to processes, training, and provides guidance to customers and coworkers. Ensures accurate and timely processing of online orders. Performs related duties as assigned.

     

    Qualifications:

     

    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:

     

    • High School Diploma
    • Two years of customer service experience in a retail or online store environment or other related position
    • Experience in utilizing call center software and phone systems preferred.

     

    We’ll Support You at Work and Home

     

    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.

     

    What Makes a Good Match for Mercy

     

    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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