Mercy Health

  • SC Customer Support Coord

    Requisition ID
    2018-771577
    Position Type
    Full Time
    Shift(s)
    8:30AM - 5:00PM
    Department
    Customer Service
    Location
    US-MO-Springfield
  • Overview

    Job Template Header

     

    We’re a Little Different

     

    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  

     

    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

     

    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

    Responsibilities and Qualifications

    Responsibilities:

     

    The Supply Chain Customer Support Coordinator (SCCSC) provides high-quality, quick and accurate, supply chain support to, ROI Members (Mercy Supply Chain Customers & ROI Commercial Customers) through proactive solutions and decision making as well as requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement, confirmation follow up, and expediting of purchase orders for products and services for the Mercy Consolidated Services Center (CSC) as well as all Mercy entities. The SCCSC is responsible for daily customer and vendor relationships both within and outside of the organization. The Supply Chain Customer Support Contact Center services include the above as well as purchase order assistance and information including: calling in rush orders to vendors, order status inquiry and investigation, order tracking and expediting, CSC and CPS order assistance and information, sourcing alternatives for CSC out of stock items, customer requisition software and process training and customer communications and guidance relating to processes, vendors, the CSC, ROi Custom Pack Manufacturing, Mercy supply chain, ROi Transportation, Supply Chain Technology, ROi Contracts and all GPO operations and basic requisition technical support. The SCCSC Performs all work in accord to the mission, vision and values of Mercy Health and ROi. The SCCSC focuses on the ongoing service and enhancement of a minimally intrusive and customer focused purchasing process. Department members actively promote a servant's heart among their team and all Supply Chain Division personnel.

     

    Qualifications:

     

    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:

     

    • High School Diploma
    • 1 year of call center or customer service related experience
    • A working knowledge of Tecsys, Lawson and Salesforce software preferred

     

    We’ll Support You at Work and Home

     

    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.

     

    What Makes a Good Match for Mercy

     

    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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