Mercy Health

  • Dispatcher

    Requisition ID
    Position Type
    Full Time
    10am-6pm or 11am-7pm TBD
    Springfield Transportation
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Responsibilities and Qualifications

    Process information received on service requests and dispatch calls using a range of communication methods; deploy service resources available to best meet customer needs and to optimize efficient use of those resources; monitor status of calls and initiate action to solve problems and to provide timely, quality service to customers with the established guidelines of practice. The goals of St. John’s Health System, the philosophy of the Sisters of Mercy, the Code of Professional and Business Ethics and the employee code of conduct. Performs related duties as assigned.




    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    • Education:  High School Diploma or equivalent

    • Preferred Experience:  1 year of Dispatch experience and 2 years of Customer Service Experience.

    • Other: Strong computer skills, must be able to handle several activities simultaneously.  Must be courteous and customer service oriented. 


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect with ROi

    Not ready to apply? Connect with us. We'll keep you informed about new opportunities.