Mercy Health

  • Director-Operations

    Requisition ID
    Position Type
    Full Time
    Rec Clg-MMG Operations
    US-MO-Saint Louis
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Responsibilities and Qualifications

    Responsible for oversight of business and operations for identified physician practices (departments). (anticipate 20-30 practices per Director)

    Ensure that the Office Manager at each practice is accountable for achieving the expectations for day-to-day practice management held by both the physicians and the Mercy Clinic organizational leaders.

    Provide operations leadership to the practice component of physician billing and use agreed-upon metrics to monitor and provide communication to physicians and Mercy Clinic Practice Management leadership

    Provide routine and regular communication to practice physicians including practice financial results and physician compensation. Maintain strong knowledge regarding physician contracts in any area of responsibility and be prepared to speak knowledgeable about basic terms.

    Provide leadership and oversight to creation and monitoring of practice budgets in coordination with Mercy Finance

    Hold frequent and routine meetings with start-up physicians to support practice building and to provide feedback about financial progress. Coordinate marketing activities with Mercy MarComm and Business Development.

    Responsible for oversight of physician practice facility issues in conjunction with Mercy Real Estate: site search input and recommendation, lease renewal facilitation and internal space layout planning.

    Responsible for management/implementation of specific projects or initiatives across the entire physician enterprise as assigned. (Example: Epic PM reporting liaison, Office Contact University/Education, malpractice insurance program administration, acute care models, expanded patient access, Lean Facility Design, mission awareness, regulating compliance, customer service initiatives, Physician Billing initiatives, and other strategic initiative as identified.)

    Collaborate with Physician Billing Administration and Finance to ensure effective billing activities at the physician practice level. Direct and provide practice- specific consultation, coordinate office manager task forces, and update billing-related office forms. Interact with practices and Physician Billing personnel to improve communications and resolve root causes of accounts receivable issues; ensure continued training, focusing on business office processes, insurance knowledge/understanding, and charge entry

    Develop and implement training/education activities for identified needs in physician practices, such as new office manager orientation, new physician orientation, business office procedures, customer services, OSHA, CLIA, and HIPPA

    Work collaboratively with Mercy Clinic and Mercy support departments to provide leadership to practice transitions, such as acquisitions, relocation, and start-ups.

    Work with a dynamic team of multi-skilled professionals and lead them to act on a shared vision. Coach and provide guidance to direct reports in areas such as project management, financial analysis, communication and organization skills. Ensure that accountabilities are established and that progress is monitored and reported to practice management leadership as appropriate.

    Select and/or supervise staff, counsel, and conduct annual performance reviews. Assure communicating of employee relations issues to Vice President to ensure equitable handling

    Communicate and apply practice and Mercy policies, assuring compliance; recommend and/or draft changes to policies when needed.

    Represent Mercy Clinic to corporation and public, assuring appropriate communication flow; recommend actions and/or policy changes within the practice when needed.


    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    • Education: Requires Bachelor’s Degree in Business Administration field, Health Care, or equivalent experience.
    • Experience: Requires five to seven (5-7) year’s previous experience in areas of physician practice operations.

    • Previous supervisory experience required.

    • Must have strong communication, organizational, and analytical skills.

    • Must have familiarity with use of various software packages, such as MS Office, etc.

    • Preferred Education: Graduate Degree preferred


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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